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How To Set Up Your Wallet To Purchase Additional Credits
How To Set Up Your Wallet To Purchase Additional Credits

This article guides you on how to set up your wallet so you can purchase additional credits or take advantage of our auto top-up feature.

Updated over 4 months ago

Overview

Each month, your account is loaded with a certain amount of credits [if you are not subscribed to a free account] that come with the plan to which you're currently subscribed. For example, if you've subscribed to our monthly plan, your account will automatically be loaded with 500 credits every month, plus any credits you didn't use from the previous month as they roll over.

However, there may be some instances where you need to purchase additional credits once or would like the option not to purchase credits manually and want an auto top-up to help reload credits. Setting up your wallet can quickly do this.

Step 1: Add Your Payment Method

First, you'll need to add your payment method. To do this, click "Wallet" under Settings.

Next, click on the option for "Add new Card."

Finally, you can add a card or use a Google Pay account to add a payment method to your account.

๐Ÿ’กPro Tip

Add the same card you have on file for your White Label Suite subscription here so you can easily track expenses on the same card.

Step 2: Purchase Credits Manually Or Set Up Auto Top Up

For this step, you can either purchase credits manually as you need them or set up the auto top-up option to allow you to ensure you always have credits on hand.

If you would like to purchase credits, enter the number of credits you would like to purchase and then click "Pay."

Please note that the minimum credit to purchase is one.

Next, to set up the auto top-up option, scroll to the "Add Balance Settings" and enter the number of credits you would like to be below before adding more.

Then, enter the number of credits automatically added to top up your account.

Finally, click on "Save," and that's it!

Step 3: Keep An Eye On Your Credit Balance

Track your credit balance under the Wallet option or by viewing your credit balance in the top left corner of the software.

FAQs

Do I have to add a Wallet to use Prospect Falcon?

If you have a free account, you must add a Wallet to ensure you have credits to use the software. If you have a monthly or annual account, you do not need to add a Wallet, and you can use your credit allotment.

Do rollover credits still apply?

Yes, you still have the option to roll over credits.

Are the credits used from my monthly allotment first?

Yes, the credits from the specific plan you are subscribed to are used first.

How are credits spent?

Credits are spent each time you run a search, and if at least one contact is returned with an email address, this counts as one credit spent. You won't be charged a credit if the contact has no email address, and it also only counts as one credit, even if the contact returns with several email addresses.

How much is one credit?

One credit is currently 20 cents [subject to change].

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